Dealer Support Specialist
Pensacola, Florida•Full-time
$60,000 - $75,000 annually
$60,000 - $75,000 annually
About the Job
Dealer Support Specialist (Dealer Success & Operations)
AmCoat Industrial
AmCoat is growing, and we’re looking for a highly organized, detail-oriented professional to serve as the operational backbone of our dealer network.
This role sits at the center of our business - supporting dealers, managing orders, coordinating logistics, and ensuring a seamless customer experience from start to finish.
What You’ll Do:
- Support our nationwide dealer network with order entry, training, and day-to-day communication.
- Process invoices, manage A/R collections, and assist with A/P coordination.
- Route and manage inbound leads to dealers (~5,500 annually).
- Coordinate freight, shipments, and resolve logistics issues.
- Manage warranty claims from intake through resolution.
- Prepare and ship sales kits, marketing materials, and dealer resources.
What We’re Looking For:
- Strong organizational and multitasking skills.
- High attention to detail and ownership mindset.
- Excellent communication and problem-solving abilities.
- Experience in operations, customer support, or similar role (ERP experience a plus).
Why AmCoat:
- Fast-growing company with a strong dealer network.
- High-impact role with visibility across the business.
- Opportunity to grow into a larger operations or dealer success leadership role.
If you’re someone who thrives in a fast-paced environment and enjoys being the “hub” that keeps everything moving, we’d love to hear from you.
About AmCoat - Rhino Shield & Floor Shield
AmCoat is a growing platform company focused on making an impact on our teams, customers, and communities. We are building premium coating brands that protect and improve residential and commercial properties while creating opportunities for our dealers and franchise partners. We operate two flagship brands:Rhino Shield – a long-lasting exterior wall coating system that outperforms traditional paintFloor Shield – high-performance residential and commercial floor coating systemsThrough a network of dealers and franchise partners, our mission is to deliver best-in-class coating solutions while building the most trusted brands in the coatings industry.Our team is focused on building more than just a successful company. We are building a scalable platform designed to support dealers, empower our team members, and deliver long-term value to customers and partners.As we grow, we are investing in systems, technology, and great people to help us scale efficiently and serve our partners at the highest level.